How can we help you?

Getting Started

Step-by-step guide to getting started with TimeClock365 — from registration to basic setup.

Passwords and Authentication

Explanation of security principles: setting up passwords, authentication methods, and access management.

Managing Users, Groups and Licenses

How to add and manage users, create groups, and allocate licenses.

Door Access Control

Instructions on integrating and configuring access control through TimeClock365.

Payroll and Periodical Reports

Generating reports, calculating payroll, and automating regular reporting.

Reminders and Alerts

Setting up reminders and automated notifications for employees and administrators.

Tasks and Projects

Organizing work tasks and projects using TimeClock365’s built-in tools.

Time Tracking and Time Off

Tracking work hours, schedules, and managing employee leave or absences.

Have a question? Contact us

To contact support, click the button below and create a new ticket.

We usually respond within 12 hours on business days

If for any reason, you cannot log in to the portal and need help, please click here: Create support ticket

Please contact us: support@timeclock365.com

How to Ask a Question?

We're here to assist you. To help us resolve your concerns quickly, we kindly ask you to provide specific details when reporting an issue or asking a question.

Instead of:  "I can't punch in"

Please provide:  "When using the app on my iOS device, I receive the error message 'Please select location type' when trying to punch in. Could you please guide me on how to proceed?"

Instead of:  "I can't log absence"

Please provide:  "I'm trying to mark February 6, 2023, as a sick leave day, but the report is already approved. Is there a way to modify it?"

Remember, the more precise and detailed your description, the faster we can assist you.

Thank you for helping us help you!