This guide will show you how to create a support ticket to get help with your TimeClock 365 account. There are two methods, depending on whether you can log in to your account or not.
For Logged-In Users
Use this method if you can access your TimeClock 365 account.
- Log in to your TimeClock 365 account.
- Navigate to the Support section on the sidebar.
- Click the blue Create new ticket button located in the top-right corner.
- A form will appear. Fill in all the necessary details, such as the subject, attached files, and a detailed description of your issue.
- Click Submit to create your ticket.
If You Cannot Log In
If you are unable to sign in to your account (e.g., you forgot your password or are locked out), you can still create a support ticket.
- Go to the TimeClock 365 Sign in page.
- At the bottom of the sign-in form, locate the question “Have a question?” and click the Contact Support team link.
- You will be directed to the “Create support Ticket” page. Fill out the form with the following information:
- Title: A brief summary of your problem.
- ID/Email/UserName: Enter the email or username associated with your account.
- Description: Provide a detailed explanation of the issue.
- Files (Optional): Click Select files to attach any relevant screenshots.
- After completing the form, click the Submit button.
