This guide explains what to do when a clock-in reported in the mobile app doesn't reach the server and doesn't appear in your report.
Why this happens
You reported a clock-in while the app had no working internet connection, so the app saved the report on the phone in order to send it once the connection was restored.
How to fix it
You do not need to manually complete the report, correct the entry time, or clock out and back in again.
- Open the app, click the settings gear, and click "Log out".
- Then enter your username and password and log back in.
This reconnects the app and your saved attendance data will be sent to the system. You can confirm this happened by opening the "Reports" page in the app - your report will appear there.
Important: do not delete the app. Deleting the app also deletes any reports that were saved on the phone but not yet sent to the server, and those reports cannot be recovered.