Frequently Asked Questions
Step-by-step guides for every feature in TimeClock 365 — 147 articles across 14 categories.
Getting Started
Set up your account, add users, and get running fast
Attendance & Timesheets
Punch in/out, edit timesheets, and manage attendance records
- Punch In & Out in the Web Portal
- Introduction to Timesheets
- Check the Attendance Report
- Edit Your Timesheets
- Add, Delete or Edit Time Manually
- See All Time Entries for a Day
- Automatic Punch Time Rounding
- Set Automatic Punch Out
- See Who's Working Right Now
- Display Days with Missing Punches
- Edit a Locked Attendance Report
- Enable Timesheet Editing
- Limit Number of Timesheet Edits
- Manage Reporting Methods per Employee
- View Punch Locations
- Customize Punch-In Buttons
- Enable / Disable Lunch Break Button
- Mandate Notes on Mobile Punch
- Mandate Attendance Location Field
- Restrict Punching Outside Designated Location
- Restrict Punch from Specific Location
- Block Punch from Unauthorized Location
- Allow Time Logging for Night Shift Workers
- Close Day According to Contract
Reports & Payroll
View, customize, and export attendance and payroll reports
- Display of Reports Overview
- Guide to the Detailed Attendance Report
- Customize the Reports
- View the Detailed Attendance Report
- View Detailed Attendance Report (Alt)
- Generate a Monthly Summary Report
- View & Download the Payroll Report
- Set Your Payroll Period
- Set Payroll Period (Alt)
- View Reports Beyond One Year
- Change Time Format to Decimal Hours
- Hide Standard Hours from Timesheets
- Deny/Approve Report with Missing Punch
- Global Reporting & Holiday Visibility
Approvals
Approve, reject, and manage timesheet approval workflows
Overtime & Breaks
Configure overtime rules, breaks, and extra pay
Time Off & Absences
Manage leave types, absence requests, PTO accruals, and more
- Guide to Time Off Management
- Request Time Off
- Approve Employee Absence Requests
- Add / Remove Leave Types
- Add Partial Absence on a Worked Day
- Add Partial Absence (Alt Method)
- Report Absence on a Non-Working Day
- Report Absence for Multiple Employees
- Delete an Absence Type
- Change Absence Type to Paid
- Always Display an Absence in Payroll Report
- Use One Absence Balance for Another
- Set Up Combined PTO
- Set Up Accruals
- Restrict Leave Types to Certain Roles
- Require Attachment for Time Off Requests
- Mandate Attachment When Requesting Time Off
- Maternity & Reduced Hours
- Configure Sequential Absence Calculations
- Auto-Complete Hours for Employees with Absence
Contracts & Policies
Create contracts, assign employees, define work rules
- Introduction to Contracts
- Create & Manage Site-Specific Policies
- Assign Employees to Contracts
- Delete a Contract
- Shift Settings in a Contract
- Shift Settings in a Contract (Alt)
- Link Policies to Contracts for Auto-Calculations
- The 3 Rule Classifications Explained
- Set or Change an Employee's Job Percentage
Alerts & Notifications
Set up automated alerts for managers and administrators
- Define Alerts Overview
- Set Administrative Alerts
- Create a Daily Summary Alert
- Create a Weekly Summary Alert
- Weekly Summary Alert for Managers
- Set Additional Summary Alerts
- Absent All Day Alert
- Auto Punch-Out Alert
- Employee Didn't Punch Out Alert
- Employee Location Alerts
- Alert for Manual Timesheet Editing
- Automated Overtime & Hours-Worked Alerts
- Absence Request Alerts for Managers
- Birthday Email Alerts
- Disable Notifications
- Alerts for Task Start / Pause / Complete
Users, Groups & Roles
Organize employees into groups, assign managers and roles
Tasks & Projects
Track project time, create tasks, and manage task workflows
Expenses
Configure expense categories, submit and approve expenses
Integrations & Hardware
Connect to QuickBooks, Okta, HiBob, Jira, Chrome, and biometric devices
Account & Billing
Manage billing, licenses, password, and support tickets
IIA Reports (Innovation Authority)
Israel Innovation Authority R&D reporting and approval workflow
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