Refreshing Employee Upload to Biometric Clock and Controller

This guide explains how to re-upload (push) an employee to a biometric clock or door controller when the employee isn't appearing on the device.

Before you start: an employee must have a license assigned before they can be linked to a clock/controller, or to a group that's linked to one.

Step 1: Check that the clock/controller is synced

If the employee didn't appear on the device, first confirm the clock or controller is connected and syncing - see How to Check Clock / Controller Sync Status.

Step 2: Open the employee's user card

Go to Users in the left menu and click the employee's name.

Step 3: Re-upload the employee to the device

1. In the user card, open the Terminals tab. It lists the clocks and controllers the employee is linked to.
2. Find the relevant clock/controller and open its settings for this employee.
3. Tick Re-upload, then click Save.

Step 4: Confirm

Wait about a minute, then check the device to confirm the employee now appears. If they still don't, open a support ticket and include the device's serial number.