How to Reset an Employee's Password and Email It to Them

If an employee forgot their password or can't log in, an admin can set a new password for them and email it straight to the employee from the Users list.

Steps

1. In the menu, click Users.
2. Find the employee and click the Actions menu (three dots) at the end of their row.
3. Click Reset password.

4. In the Reset password window, type a new password, or click the refresh button next to the field to generate one.
5. Check Send password by email to email the new password to the employee.
6. Click Update.

The employee receives the new password at the email address in their profile and can log in right away.

Good to know

• Make sure the employee's email address in their profile is correct before you send the password.
• You can also change the password from the employee's profile, in the Password field on the General tab.
• Employees can reset their own password from the login page. See Password reset.

Need help? Open a support ticket.